Weve put together all the facts, figures and faqs to back up our claims so you can see exactly what youre getting. Currently it ranks on the place 3 from 435 providers in united kingdom. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. Hello all, got a problem with a download speed of 2 to 4 meg with an upload of to 18 meg. Ill also include our broadband speeds explained page here which advises on minimum guaranteed download speed depending on which youre subscribed to. With all our business broadband deals, we let you know the estimated internet speeds we expect you to get for your connection we also provide a minimum guaranteed download speed also known as the minimum guaranteed access line speed, or mgal for short. The download speed was up to 75 meg a 6 months ago after an engineer came so it must have been fixed, what erks is the bt speed checker says 4 meg is good speed but doesnt give upload. At bt we want to give you the best and most reliable broadband speed in the uk. Yes your line is performing as expected see our broadband faq for more information. To run a serious test, you must turn off your pcs wifi if any and connect it to the router using an ethernet cable.
Business broadband very slow bt business community forum. Ask your provider to check whether your access line speed is below your minimum guaranteed. Apr 26, 2017 the broadband speed is determined by your supplier isp and it is possible to have up to 40 megabits download speeds and 10 megabit upload speeds over existing copper wires. Throughput speed is the speed at which your broadband can actually send and receive data between the internet and your bt hub. Ive tried all the usual methods, reset hub, checked quiet line, swapped leads etc. Recently came back to bt broadband,my download speed was as fast as expected around 30mb down 5mb up. Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider. If you need to determine the quality of your line rather than testing your speed, our broadband line quality test will measure ping, jitter and latency on your line. I upgraded, paid the oneoff installation fee, agreed to the increased monthly payment, and i now get 1. No click for the next step checking your connection.
It can vary throughout the day and can be slower during busy periods, especially between 810pm. See what your broadband provider can do to resolve your issue. What alerted me to this slowness was downloads from xbox live marketplace were taking an age to download, ie, 3% of a 800mb file was taking about half an hour. Are you an existing customer looking to test your speed, fix a speed problem or upgrade your broadband. I not sure if there is a problem with the line or they are throttling my speed. Our broadband speed check will test download speed and upload speed. These are the rates at which data is transferred between the network and your bt hub. See, the connection is not too bad this morning, currently getting 17mbps on the bt speed test results below. Hi guys, ive had business broadband for a number of years now and havent had a problem until 2 or 3 weeks ago, its just all of a sudden went slow, downloads are terrible, your getting speeds of about 2040 kb, also we have ipads and iphones connected up to. Hi guys, ive had business broadband for a number of years now and havent had a problem until 2 or 3 weeks ago, its just all of a sudden went slow, downloads are terrible, your getting speeds of about 2040 kb, also we have ipads and iphones connected up to the wifi and every hour or so the inte. The speed is heavily dependant on the quality of your lines and distance from the exchange and can be much slower than average if you are in a remote location. Apr 11, 2020 and with the overlying advice being stay at home, its no surprise internet speed has been impacted.
If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. Youll find more information in our guide about broadband speed. Not for the first time, customers of vodafones fixed line broadband service seemingly both fttc and ftth seem to complaining about a significant drop in service speeds and a rise in packet loss during peak times over the past few days. But the last few days my download speeds have dropped to around 15 to 17mb. Since copper wires tend to significantly slow down the speed of a connection, fttc broadband has a maximum speed of 100mb, and the speed degrades the further the data has to travel along a copper wire. I seem to be getting nowhere with the online helpcall. Following criticism of slow rural broadband speeds, bt has insisted that they will be investing heavily in improving its broadband services to the more remote parts of the uk. Mar 28, 2018 slow broadband speed i am on bt infinity and use a bt hub5 router. I switch my computer on get 10 minutes internet, then the connection just disappears, i get my email server messages coming up. The speed test on this page will test the quality of bt network only, if you are connected through it.
Test your broadband speed in ireland broadbandspeedtest. Go to solution the point of doing a wired check is to see if the problem is wireless based or not which is highly possible for the forum members to help you we need basic checks running because if there are possible wiring issues and the forum mods need to be involved they will need to see wired results as well. With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. Alamy for example, my download speed at midday yesterday was 74. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact bt and bt will try to fix it. And with the overlying advice being stay at home, its no surprise internet speed has been impacted. Jul 03, 2009 just tested 9pm the connection on and it says im getting under 0. Test your speed using the my bt app, where you can find the speed to your hub and speed to your device. So depending on how far your home is from your local cabinet box, the speed youre able to get could be far lower than 100mb. Alternatively, connection drops on your line may be limiting the speed you can get.
Download speed achieved during the test was value for your connection, the acceptable range of speeds is value 1 value 2 additional information. If youve been struggling with slow internet, we have some good news. Tried connecting with email server for 60 seconds wait and try again. You have had too many unsuccessful attempts to login. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. Mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year up from 6,462 in 2015 and inadequate speed was one. Both machines run the latest version of w10 and are connected wirelessly and these speeds were obtained at the same time and with the machines in virtually the.
All freeola broadband packages are absolutely unlimited and our adsl and fttc packages are available on a 30 day rolling contract. Different things can cause a computer to slow down, which can give the impression that your broadband is slow. Use our broadband speed checker to see whether youre getting a slow service. The speed at which information is transferred from the internet to your computer. I was on standard bt broadband getting a download speed of around 3. For a few years now ive suffered with really slow speeds due to the line in the ground broadband speed test here comes back 23 mbs but download speed 240 kbs, those 10gb updates take forever. If the test confirms that your broadband is running slowly, please read the advice below on how to fix slow broadband. Fast download speed, slow upload speed bt community.
This bt complaint was sent in regarding slow broadband speed this customer is not happy paying for a service that does not deliver, and rightly so. I have cleared the cache and cookies from the laptop and my mobile phone and only experienced a marginal increase in speed. This also advises on things which may explain if youre getting below the estimated average speeds wifi use, amount. For individuals not reaching the advertised speed this will often be due to the length of your phone. Keep security software up to date a slow browser could be a warning that you have. Slow broadband speeds virgin media community 3822253. I do use a tplink router,it never misses a beat had it when with bt before. I suggest you locate your main bt socket and if you have the version that looks like the socket is in 2 halves with a groove between the 2 halves, undo the 2 screws, removing the front plate and plug the homehub with a filter directly into the test socket located on the right hand side of the bit still attached to the wall. Have you checked out the many threads on slow bb speed. May 07, 2017 mazhar alis broadband speed was only 3mbps complaints website resolver received 6,993 complaints about broadband providers last year up from 6,462 in 2015 and inadequate speed was one. Download the chrome cleanup tool here and follow the installation instructions for windows 108. You can get internet access in aberdeen, belfast, birmingham, bristol, dundee, edinburgh. Well aware of these speeds as distance from cabinet is around 1km.
The rules around selling broadband in the uk mean that 10% of customers should be able to reach the up to speeds quoted in adverts. Minimum guaranteed download speed speed promise before your service starts, we will provide you with the minimum guaranteed access line speed and an estimate of the upload and download you may expect. The master socket is where your bt telephone line comes into the house. The broadband speed is determined by your supplier isp and it is possible to have up to 40 megabits download speeds and 10 megabit upload speeds over existing copper wires. Over the past 3 days i have noticed that the internet has slowed down, which is stopping me from using nowtv and the smart features on my television for example.
Our free broadband speed check will test download and upload speed. My hp pavilion desktop pc gives me a download broadband speed of 41. Bt is an internet service provider which operates in united kingdom. Our gfast and fullfibre ultrafast packages offer average download speeds of up 290mbps and are available on a 12 month contract. Is the speed within the acceptable range of speeds shown on the bt speed test page. Running lots of programs at once, insufficient ram, web browser addons and too many startup programs. The reports appear to echo the network congestion issues that plagued the isp last year. How do i complain about appalling bt broadband speed. Despite promising its countryside customers minimum speeds, many have struggled to get even a basic internet. Many complaints similar to this have been sent in to do with slow internet speeds. No peace for internet users accusing bt of empty promises.
Bt mustve been aware of the problems also, but havent had the decency to contact the users about it the plusnet exchange checker is showing the capacity as green and always has, and i dont know how bt can get away with having the whole population of bangor on ridiculously slow broadband for such a long period of time. Both machines run the latest version of w10 and are connected wirelessly and these speeds were obtained at the same time and with the machines in virtually the same position relative to the router. I think some of the problem will be due to wireless and distance from the router just did a test on my android tablet in the same room as the router and was getting 24mbps but dont know why it is so up and down, and to so slow at one point yesterday i was getting less. Make sure youre not confusing bits with bytes most broadband deals and speed tests are listed in terms of megabits or kilobits per second mbps or kbps while the progress speeds listed for most downloads are given as megabytes or kilobytes per second mbs or kbs there are 8 bits in 1 byte and a kilobit is bits while a kilobyte is. Make a formal complaint about your broadband speed. Better download speeds mean you can get photos, music, and video from the internet faster than if youre using a slow connection. Plug your modemrouter directly into the bt master socket. Mar, 2019 download the chrome cleanup tool here and follow the installation instructions for windows 108.
When i run the bt speed tester, it either tells me the speed is 2. Hope someone can help, been with bt broadband for 2 years, the 8mb option so in theory should be fast. However, when i download a file, the download speed always hovers around 500k. Its what you experience at home when using your broadband connection. Slow downloads with broadband i have broadband, and when i run a speed test, my system passes with numbers that approach the speed of light. Last week openreach, which ensures nearly all homes in the uk are connected, announced its suspension of home visits due to ongoing issues related to covid19.
272 1030 559 434 749 688 675 817 1144 1318 792 562 228 885 1391 571 787 1145 437 815 522 1253 1028 588 34 661 378 956 1120 1218 511 318 1477 1312 1326 319 906 5 443 325 1492 1209